Refund Policy

Thank you for shopping at Ceciline.

Our online store offers unique fashion products designed by independent designers, backed by high-quality materials and reliable production. Our QA team inspects each product before packaging to ensure maximum customer satisfaction. If you are not satisfied with your purchase, please contact us via email. We are committed to providing excellent and friendly customer service.

Return & Exchange Policy

• All purchases (except accessories) can be returned to our Return Warehouse within 30 days from the delivery date.

• Items must be unused, undamaged, in their original packaging, and all contents of the package must be intact.

• The buyer is responsible for return shipping costs.

Purchases Not Eligible for Return

• Accessories can only be returned if they are defective, damaged, or incorrect.

• Items that do not meet these criteria will not be accepted for return.

please email us a photo showing the issue or defect with the product.

Fast Refund

Most refunds are processed and fully refunded within 7 days after we receive and process your return.

Kind Reminders

• Any addresses on the parcel are not approved as return addresses.

• Return packages must be authorized.

• Any return request not authorized by customer service will not be processed.

Order Cancellation

You are eligible for a full refund if you cancel your order within 24 hours of purchase.

If you wish to cancel your order, please submit a help ticket via the "Contact Us" page.

We do NOT accept order cancellations once the order has been shipped.

Contact Us

💬 If you have any further questions or issues, please don’t hesitate to contact us. We are here to assist you!